Thibeaux (pronounced Tee Bow) owned a small hardware store. It was no larger, better stocked, are much different than the other hardware stores in town. Thibeaux did a good business mostly because he was convenient to his group of clients. As time passed a few more hardware stores opened and Thibeaux started to notice a drop in sales. Not drastic at first, just a slow day every now and then.

Bob sees himself as the voice of authority, "Do it this way because I say so."

John sees himself as someone who enables, "What do you need to best get this done?"

When discussing improvement I often refer to Dr. W. Edwards Deming. His work is the basis I have used to build my own business. Occasionally I am also asked where a person might learn more about Dr. Deming's philosophy. 

The cost of solving these problems is relatively low, the cost of allowing them to exist is unknown and perhaps unknowable

I believe, "the market" is the people that a business, through knowledge, skills and product is able to attract and retain.

Did the dinosaurs realize what was happening to them? For millions of years they did exactly the same things that always worked in the past. Unfortunately for them, the world was changing. Creatures that were able to adapt survived, those that could not perished.

What happened to company A? Why is Company B successful? How does this relate to the auto repair industry?