There was an intersection that had a thirty-percent higher than average accident rate. The city held a meeting and decided this was unacceptable and set a goal to reduce accidents by 10% a year for three-years. They announced the goal with a great deal of fanfare and sent out a memo to all departments . . . 

One of the four things Dr. Deming said were necessary for management was the theory of knowledge. He held that knowledge comes from theory; without theory there is no knowledge, only information . . .

When I was a young boy, I once asked my Grandmother what things were like during the great depression . . .  

An old adage goes, "Employees feel they don’t make what they are worth and employers think their employees are overpaid." One explanation is employees may measure their contribution in terms of their potential. Managers instead, tend to measure outcomes. The discrepancy in potential may be as much as fifty-percent.

It has been my experience in life that those with whom we associate tend to influence our thoughts, opportunities and even possibly our potential. I feel this is seldom more so, than when choosing an employer in the auto repair trade.