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Justifying your prices. Posted by MattFMN July 31, 2013
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Analysis vs Synthesis Posted by Louis Altazan April 26, 2013
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Great read Posted by Louis Altazan April 18, 2013
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5 Deadly Diseases Posted by Louis Altazan April 17, 2013
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Temporary surge? Posted by MattFMN April 3, 2013
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Mistakes Posted by Louis Altazan October 12, 2012
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Morale Killers Posted by Louis Altazan October 8, 2012
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Would you work for you? Posted by Seaside September 8, 2012
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Marketing Justification Posted by Louis Altazan June 6, 2012
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"Nothing's Perfect" Posted by Louis Altazan May 31, 2012
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RSA Video Posted by MattFMN March 14, 2012
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Acceptable Defects Posted by Louis Altazan February 23, 2012
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Undercover Boss Posted by MattFMN July 19, 2011
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Learning When Buying Posted by Louis Altazan April 15, 2011
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The Greatest Opportunity Posted by Louis Altazan November 7, 2010
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Are you forward thinking, opinionated and interested in improving small business management? If so, I believe this may be a place you will enjoy. When Dr. W. Edwards Deming went to Japan in the early fifties, he found a nation that was largely destroyed. He shared with Japan a vision of management that helped to transform the Country into a world leader. Today in the West, we see huge corporations bankrupt and crumbling. Many small businesses too are failing and even more are not profitable. I believe the Fourteen Points of Dr. W. Edwards Deming are a way out of the crisis. I met Dr. Deming in 1984 and began studying his management philosophy. The transformation to my auto repair business was astounding. Please browse through the articles on this site. We ask that you register, which is free of charge. This is necessary to help keep spam off the site. We will never use your email for any other purpose. Please sign up today and share your small business ideas, questions and successes with us. Thank you, Louis Altazan Owner/manager AGCO Automotive Corporation |
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“Nothing has changed - treating people with respect is ONE piece of the puzzle. The shop must also be able to fix cars - right the first time - deliver on time and at the price quoted. These things along with an adequate marketing system will get you considered. Representing a greater value to the client and marketing that ability will create a waiting list.” |
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Why Do We Build Large, Inefficient Organizations That Loose Money?
At the time I did not realize, my mother was a wonderful leader. She never officially assumed the roll, nor attempted to usurp my father. Yet through her insight, example and support the family accomplished her aims, and were all far better for the experience. Read More... |
The Cycle Of Business?
Many years ago, I subscribed to the theory that there was a "cycle of business." A busy time and slower times. Whenever business would slow down, I "knew" it was the cycle, and not anything I had done. This was comforting, but somehow left me with a problem. Read More... |
The Message We Wish To Convey
Lucien certainly provided an inspiration to me, though he may have never known. I think in managing a business it may be helpful to consider who may be watching and what message one might wish to convey. Read More... |
Managing Gratitude
When we do things for others, most people expect some sort of recognition. Payment, a thank you, maybe a future favor. This may simply be human nature, an unwritten rule of reciprocity. As long as the give/take remains balanced there is seldom a problem. Problems sometimes develop over time when either or both parties fail to understand fully. Read More... |
Efficiency and Humanity
This may sound a bit archaic, the thought that work can be enjoyable. Clearly, in our society, work is that which we do to earn enough so that we no longer have to do it. Often we work so that we can retire and no longer have to work. The thought of work as enjoyment for most is quite strange. Read More... |
Toasting Bread and Auto Repair
Once upon a time there was an industry that produced toasted bread for clients. The clients would come in and tell the Serving Administrator (SA) how they would like their toast. The SA would write the order and send it to Staff, Heating, Operations and Preparations (SHOP). Read More... |
Dummkopf The Ogre
Many, many years ago, and far, far away, there was an ogre named Dummkopf. Dummkopf owned a carriage repair shop. The shop had been fairly busy in the past, but the kingdom was in the midst of a recession and now business was off. Dummkopf knew it was not his fault, but he just barely making a living . . . Read More... |
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