Joined: 15 May 2007 Posts: 774 Location: Baton Rouge, LA
Posted: Sun Jul 29, 2007 8:33 pm Post subject: Good to Great
Greatness is a target for which every business might aim. I believe greatness must have at least five attributes. This list is in no particular order and please feel free to add things I have missed or disagree.
1.) Quality:
A great business anticipates the client’s needs and provides service that exceeds them. It never waits for a complaint to seek improvement.
2.) Profit:
A great business is profitable and stable. It has financial reserves for the future, pays a good return to the owner, good salary and benefits for employees.
3.) Integrity:
A great business is honest in all its dealings and honors all commitments. It is equally honest when dealing with employees, vendors, community and clients.
4.) Principles:
A great business does no harm. It does not damage the environment, safety or health of employees. It adds to the community and provides a positive image of the industry.
5.) Joy:
A great business provides an enjoyable place to work for owners and employees. It is an enjoyable place for clients to do business. The industry is a better place because it exist.
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