Out of the Crisis.Org

Louis Altazan · Joined: 15 May 2007 Posts: 774 Location: Baton Rouge, LA

Very early on in my career I learned the value of keeping a legal pad by my telephone. I would jot notes as I spoke with clients, starting with their name and adding anything else I felt pertinent. This came in very handy at the close of the call, when I could look down, refresh my memory and end with thanks for calling Mr. Jones.

As these pads became filled, rather than throw them away, I would date them and file them away. Each new pad got a start date, each filled pad an end date. Over the years I have amassed quite a collection. I still keep a pad by my phone and occasionally I like to go through my old ones for ideas.

Last week I was doing just that. I came across several from about fifteen years ago. I had made note of every time I had to answer in the negative to a client. Beside each note was a comment about the situation. I recall working to eliminate as many reasons as I could for having to answer a client with no.

I also remember this having a big impact on my business at the time. I think any business may benefit from making it as easy as possible for clients to do business with them. Working to eliminate the need to answer no, was a step in this direction, for me. In the years that have followed I have become increasing busy and unintentionally forgot about this experience. I am looking forward to tracking this again, hopefully I have continued subconsciously in the practice, perhaps not?

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Louis Altazan
Owner/Manager AGCO Automotive Corporation
Baton Rouge, LA

bbraun · Joined: 11 Jun 2007 Posts: 16 Location: Coldwater, Ohio

I answered a question correctly once on a GM web based training course, and my reward was a copy of the WAYMISH book. Great. Never heard of it. WAYMISH (Why are you making it so hard (for me to spend my money with you)). I think I've bought 2 dozen copies since then, I pass them out. This thought has had more influence on my business than anything else I can think of. If you make it easy for people to do business with you, it's hard to fail. If you make it hard, it's almost impossible to succeed

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Bill Braun

Seaside · Joined: 20 May 2007 Posts: 20 Location: South Australia

Louis, I have been using legal pad for many years also, but have always thrown each page out after use. I have lost count of the many times I have wished I could review my notes.

Putting the date at the start and finish of each page is brilliant Very Happy

Thanks for the tip.

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David Vidler
Owner/ Manager - Seaside Automotive
South Australia

Seaside · Joined: 20 May 2007 Posts: 20 Location: South Australia

Bill, I will look into that book, it sounds interesting.

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David Vidler
Owner/ Manager - Seaside Automotive
South Australia

Louis Altazan · Joined: 15 May 2007 Posts: 774 Location: Baton Rouge, LA

Hi Bill,

Louis Altazan · Joined: 15 May 2007 Posts: 774 Location: Baton Rouge, LA

Hi David,

Seaside · Joined: 20 May 2007 Posts: 20 Location: South Australia

scotbyrd · Joined: 08 Jul 2007 Posts: 4 Location: Baton Rouge, LA

As a salesperson, I completely understand about eliminating negative thoughts and negative words from our minds. As a man thinks, so is he. The results translate into everything you do in life. Your happiness and the happiness of those around you.

I have noticed that very successful people are happy people. Are they happy because they are successful or successful because they are happy?

Every notice that good things happen to friendly, outgoing people? There is a new book called the secret. It's basically a rehash of the power of positive thinking. You attract things into your life that you expect to attract.

Just as a final thought, I want to share with you an idea. Let's say your wife called you early in the morning and said you'd won the lottery! Imagine the reaction from customers, employees, vendors, etc as you great them with the greatest enthusiasm! Imagine being that guy every day!

Being thankful for the blessings we have should help to keep you in the right frame of mind. It is sad that we are not reminded of how lucky we are until we see someone who is severely handicapped or extremely unfortunate in some other way.

Take a few minutes before you start each day and be thankful for the day and rejoice in it.

"Winning is not a some time thing. Winning is an all time thing. Winning is a habit and unfortunately, so is losing".

bbraun · Joined: 11 Jun 2007 Posts: 16 Location: Coldwater, Ohio

Bingo !!! So simple, so true, and so easy to forget. Success is 90% attitude, and 10% aptitude.

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Bill Braun

Louis Altazan · Joined: 15 May 2007 Posts: 774 Location: Baton Rouge, LA

Hi Scot,

Dave · Joined: 19 May 2007 Posts: 206 Location: Camp Verde, AZ

Scott,
Good post! I am making a copy of that to hang in front of my desk.
Thanks,