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The Funnel Experiment.

 
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MattFMN



Joined: 15 May 2007
Posts: 146
Location: Garden City, KS
PostPosted: Mon Nov 24, 2008 4:16 pm    Post subject: The Funnel Experiment. Reply with quote
http://www.symphonytech.com/articles/pdfs/spfunnel.pdf

How can you apply this to your shop?

Enjoy.

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Matt Fanslow
ASE CMAT/L1
Crag-Technologies, Inc
www.wavehook.com
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Louis Altazan



Joined: 15 May 2007
Posts: 774
Location: Baton Rouge, LA
PostPosted: Sun Nov 30, 2008 1:36 pm    Post subject: Re: The Funnel Experiment. Reply with quote
MattFMN wrote:
http://www.symphonytech.com/articles/pdfs/spfunnel.pdf

How can you apply this to your shop?

Enjoy.


Hi Matt,

I knew a guy in the transmission business. Every time a rebuilt transmission came back with a failed part, there was a new rule (move the funnel.)

Once, a transmission computer failed soon after a rebuild. From that point on he insisted on a new computer with every transmission. His transmissions continued to have problems and soon his price was so high he no longer had clients. When he closed his business, I think his reason was that customers today are crazy?

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Louis Altazan
Owner/Manager AGCO Automotive Corporation
Baton Rouge, LA
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