Out of the Crisis.Org Forum Index Out of the Crisis.Org
Applying W. Edwards Deming to Small Business Management
 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups    
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

One Of The Greatest Business Secrets

 
Post new topic   Reply to topic    Out of the Crisis.Org Forum Index -> Small Business Management Topics
View previous topic :: View next topic  
Author Message
Louis Altazan



Joined: 15 May 2007
Posts: 774
Location: Baton Rouge, LA

PostPosted: Thu Sep 18, 2008 7:02 pm    Post subject: One Of The Greatest Business Secrets Reply with quote

Many years ago, I had the privilege of listening to a man that had built quite a business. Coming from very little, he had amassed a fortune in a competitive industry. One thing he mentioned in his talk was what he called “one of the greatest business secrets.”

Like most great business secrets, it was simple common sense. Something everyone already knows, but only a few consistently do. The secret was, to answer every communication, every time. His secretary had a system that made certain he received every message. Every phone call was returned and every email answered. He seemed to think this was a matter of showing respect and I agree.

Over the years I have tried to follow this advice and it has paid quite handsomely. I have also become very sensitive to others who don’t.
  • Looking for very high quality air compressors, I found a website. Very well done, an expensive site. After reading I was very interested and hit the contact page to have a few questions answered. No reply! I spent over $20,000 with a company that did reply.
  • Hiring a contractor to epoxy coat my floors. I emailed two and one replied, guess who got the job.
  • Six new office computers. Two phone calls to a local vendor, no reply! I bought from another that did.
  • Setting up a company cruise for all employees and their wives. Two calls to a local travel agent, no reply. I booked with another that did.
Opportunity may knock for everyone, but in order to capitalize the knock has to be answered.

_________________
Louis Altazan
Owner/Manager AGCO Automotive Corporation
Baton Rouge, LA
Back to top
View user's profile Send private message Send e-mail Visit poster's website
Tom Ham



Joined: 04 Sep 2007
Posts: 47
Location: Grand Rapids, MI, USA

PostPosted: Sat Sep 20, 2008 10:11 am    Post subject: Reply with quote

Louis:

This one has amazed me for years. The issue for me has always been not whether we reply, but how fast we reply. Yet there seem to be countless companies who never reply at all!

How in the world do they stay in business?

The really scary thought is spending massive funds on marketing, then not acting when someone responds to it.

Woody Allen again...80% of life is just showing up.

_________________
Tom Ham
AutomotiveManagementNetwork.com - Hams Management Systems
Back to top
View user's profile Send private message Send e-mail Visit poster's website
Louis Altazan



Joined: 15 May 2007
Posts: 774
Location: Baton Rouge, LA

PostPosted: Sun Sep 21, 2008 12:18 pm    Post subject: Reply with quote

Hi Tom,

Tom Ham wrote:
Woody Allen again...80% of life is just showing up.


Now isn't that a fact! It amazes me how countless folks, with tremendous abilty, fail simply because they don't try?

_________________
Louis Altazan
Owner/Manager AGCO Automotive Corporation
Baton Rouge, LA
Back to top
View user's profile Send private message Send e-mail Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    Out of the Crisis.Org Forum Index -> Small Business Management Topics All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group
Back to top
copyright 2007-2009 outofthecrisis.org, all rights reserved