Joined: 19 May 2007 Posts: 206 Location: Camp Verde, AZ
Posted: Wed May 07, 2008 10:35 pm Post subject: How are mistakes made?
A tech is concerned because over the past few months he has made some mistakes. They have been simple ones, left a nut loose, forgot to plug in the AC compressor, stuff like that. He is being very hard on himself about it.
It got me to thinking about how mistakes are made.
Here are some things that I came up with;
Distractions.
Shop is unorganized.
Music too loud.
Cell phones.
Tech feels pushed to produce.
Tech paid flat rate.
Poor scheduling procedures.
People dropping by with out appointments.
Comebacks.
Lack of training.
Poor or nonexistent information systems.
What other things might cause mistakes to be made? How can we prevent them from happening?
_________________ David Wittmayer
Owner / Manager
Hansen Enterprises Fleet Repair, LLC
Camp Verde, AZ
www.hefrshop.com
Joined: 15 May 2007 Posts: 774 Location: Baton Rouge, LA
Posted: Fri May 09, 2008 6:40 am Post subject: Re: How are mistakes made?
Dave wrote:
A tech is concerned because over the past few months he has made some mistakes. They have been simple ones, left a nut loose, forgot to plug in the AC compressor, stuff like that. He is being very hard on himself about it.
Hi Guys,
Great topic! Mistakes cost business a huge portion of their profit, run cost up and help destroy people's motivation.
I think, important to consider is that it is rarely one factor that causes the mistake. Rather a combination of factors, lining up in random progression. This makes it far more difficult to control.
Further complicating the matter is people's natural ability to handle confusion. Some can handle more than others, and we all can handle more or less on given days.
Business has, in the past, tried to deal with this by searching for "perfect people." People who can successfully deal with a great deal of confusion and still function. They also "throw away" those less able to deal with their confusion.
Now, how much better might it be for all, if we could just reduce the confusion? Most business models are little more than a lottery. They determine and reward those that best deal unnecessary complexity, while punishing those that handle it less.
Thanks for posting, I hope everyone will get involved with this great topic.
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