Joined: 15 May 2007 Posts: 774 Location: Baton Rouge, LA
Posted: Thu Aug 02, 2007 7:01 pm Post subject: Demonstrating Trustworthiness
I think Dave brought up a very good point [as usual] in his last reply.
Dave wrote:
A lot of things can contribute to or detract from customer confidence. I think trust is the biggest issue. What can we do to raise that trust level?
Actually being honest and trustworthy is the only answer. A person who is not at heart an honest person, will soon be found out, no matter how hard they might pretend. A person who is trustworthy can and in my opinion, should demonstrate that fact as often as possible.
I briefly touched on a few things that might be done in my reply to Dave. I would like to add one additional thing and then ask others to add their thoughts.
Crediting the client’s invoice, when working time is less than estimated time. I think a professional shop has nothing to loose. They [should] examine the vehicle thoroughly, before making an estimate. Any extenuating circumstances can easily be noted and covered in the estimate. Worse case can be quoted and the difference given back to the client. Not everyone may be ready for this just yet, but a shop’s credibility can sky-rocket very quickly when the approach is handled properly.
Joined: 15 May 2007 Posts: 146 Location: Garden City, KS
Posted: Fri Aug 03, 2007 8:53 am Post subject:
It's already been mentioned, yet as easy and obvious as it may seem, it seemingly ends up horribly difficult (nation-wide and not necessarily restricted to just this industry). Honesty. Honesty. HONESTY! How's the old saying go? The truth will set you free?
Joined: 15 May 2007 Posts: 774 Location: Baton Rouge, LA
Posted: Fri Aug 03, 2007 4:28 pm Post subject:
MattFMN wrote:
It's already been mentioned, yet as easy and obvious as it may seem, it seemingly ends up horribly difficult (nation-wide and not necessarily restricted to just this industry). Honesty. Honesty. HONESTY! How's the old saying go? The truth will set you free?
I was once told, "If honesty did not already exist, someone would invent it, as the easiest method to get rich." I have always believed this and have done quite well with it. Besides, I'm not smart enough to be dishonest, it's too darn hard.
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