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Applying W. Edwards Deming to Small Business Management
 
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  Topic: Improving Diagnosis. An Interactive Exercise
slimmv

Replies: 14
Views: 15915

PostForum: Small Business Management Topics   Posted: Tue Mar 25, 2008 9:26 pm   Subject: Improving Diagnosis. An Interactive Exercise
Please excuse the lack of a timely response. The more one thinks about what has been posted concerning experience the less confident of it as a tool.

I agree that in a field changing very quickly e ...
  Topic: Improving Diagnosis. An Interactive Exercise
slimmv

Replies: 14
Views: 15915

PostForum: Small Business Management Topics   Posted: Tue Mar 18, 2008 10:43 pm   Subject: Improving Diagnosis. An Interactive Exercise
Louis Wrote
Does experience belong on the chart?

This is a very good question. I could give my opinion, but that is not in keeping with my aim for this forum. Rather I will offer some thoughts I ...
  Topic: Improving Diagnosis. An Interactive Exercise
slimmv

Replies: 14
Views: 15915

PostForum: Small Business Management Topics   Posted: Sat Mar 15, 2008 10:25 pm   Subject: Improving Diagnosis. An Interactive Exercise
Hi Louis,

Thanks for this post.
One of the root causes that I didn't see is a lack of
experience. Would practice be considered part of the training process?

I can be given the connections ...
  Topic: Repair shop rescue from the kitchen?
slimmv

Replies: 24
Views: 23321

PostForum: Small Business Management Topics   Posted: Fri Mar 14, 2008 9:26 pm   Subject: Repair shop rescue from the kitchen?
Matt,
What a great idea!

I agree with the points expressed prior to this post.

I did see the manager somewhat differently.
1-The manger seemed to be flying by the seat of his pants, just lik ...
  Topic: Future Shop has questions
slimmv

Replies: 7
Views: 10330

PostForum: Small Business Management Topics   Posted: Tue Mar 11, 2008 10:05 pm   Subject: Future Shop has questions
Hi Futureshop!

Congratulations! May God Bless Your endeavors.

My wife and I opened our shop 5 years ago. This seems like a long, long time ago. One thing for sure we have not wanted for anything ...
  Topic: Obstacle One: Taking a “cafeteria” approach
slimmv

Replies: 4
Views: 7920

PostForum: Small Business Management Topics   Posted: Wed Jan 09, 2008 9:08 pm   Subject: Obstacle One: Taking a “cafeteria” approach
Hi Louis,
Much clearer now. Thanks for the response. I find this site most helpful and thought provking. Please keep it up.

It is difficult to implement all that needs to be implemented, this sit ...
  Topic: Obstacle One: Taking a “cafeteria” approach
slimmv

Replies: 4
Views: 7920

PostForum: Small Business Management Topics   Posted: Sun Jan 06, 2008 11:37 am   Subject: Obstacle One: Taking a “cafeteria” approach
Hi Louis,

Please comment further on


As we implement the theory we begin building the infrastructure for future improvement. Money and effort alone cannot do this, the infrastructure must be in ...
  Topic: Obstacles To Transforming An Auto Repair Shop - Part Zero
slimmv

Replies: 2
Views: 6446

PostForum: Small Business Management Topics   Posted: Wed Nov 28, 2007 9:07 pm   Subject: Obstacles To Transforming An Auto Repair Shop - Part Zero
Hello

There are those of us who make time to read, study, and think on the materials in this forum. I also research these topics from other sources which helps to clarify and re-inforce the message ...
  Topic: Grandma's Biscuits
slimmv

Replies: 4
Views: 7978

PostForum: Small Business Management Topics   Posted: Tue Nov 27, 2007 9:43 pm   Subject: Grandma's Biscuits
Hi Matt,

An owner and his wife, for whom I once worked, had the habit of going to trade shows and trade meetings, gathering ideas from fellow businesspersons than forcing them on their clients, emp ...
  Topic: Contingencies
slimmv

Replies: 6
Views: 9262

PostForum: Small Business Management Topics   Posted: Wed Nov 07, 2007 8:41 pm   Subject: Contingencies
Hi Louis,

Ace is always asking questions of his suppliers, fellow business owners, and most importantly from the prospect's customers and clients. Ace wants to know, who is doing a great job? Who i ...
  Topic: Contingencies
slimmv

Replies: 6
Views: 9262

PostForum: Small Business Management Topics   Posted: Mon Nov 05, 2007 10:37 pm   Subject: Contingencies
Hi Louis,

I once knew a guy, named Ace (not his real name), who was extremely good at having people waiting to come to work. It was unbelievable because working for this man wasn't a picnic.

1-H ...
  Topic: Status of Technicians
slimmv

Replies: 6
Views: 7856

PostForum: Small Business Management Topics   Posted: Thu Nov 01, 2007 10:08 pm   Subject: Status of Technicians
Hi Louis,

Louis Wrote
1-What might be done, within a company, to raise the status of technicians?

2-Do you think an increase in status might be beneficial?

3-Why or why not?

The first q ...
  Topic: Goals and Motivation
slimmv

Replies: 5
Views: 8398

PostForum: Small Business Management Topics   Posted: Sat Oct 27, 2007 5:04 pm   Subject: Goals and Motivation
Hi Bud,

Thanks for the advice.
  Topic: Goals and Motivation
slimmv

Replies: 5
Views: 8398

PostForum: Small Business Management Topics   Posted: Sat Oct 27, 2007 7:20 am   Subject: Goals and Motivation
Hi Bud,

You make good points.

Bud wrote

2) Goals widen the distance between the person making the promise (manager) and the person trying to reach them (mechanic), therefore weakening a sense ...
  Topic: Goals and Motivation
slimmv

Replies: 5
Views: 8398

PostForum: Small Business Management Topics   Posted: Fri Oct 26, 2007 7:21 pm   Subject: Goals and Motivation
I have a series of questions concerning motivation.

Does setting goals or targets tend to motivate workers. What are the criteria under which goals contribute to motivation? What might cause goals ...
  Topic: Working to Remove De-motivators, Part One, Intangibles
slimmv

Replies: 3
Views: 6723

PostForum: Small Business Management Topics   Posted: Thu Oct 25, 2007 9:14 pm   Subject: Working to Remove De-motivators, Part One, Intangibles
Hi Louis,

You make excellent points. Here is an example from another field.

One of the companies I was employed by had a retreading shop. Defects were high, production was low and there were sta ...
  Topic: Working to Remove De-motivators, Part Two, Tangibles
slimmv

Replies: 4
Views: 7384

PostForum: Small Business Management Topics   Posted: Thu Oct 25, 2007 8:48 pm   Subject: Working to Remove De-motivators, Part Two, Tangibles
Hi Louis,

Having worked on the management side my theory is this, management knows what they will pay an employee before anything else is said and done. They create the schemes to promote to the w ...
  Topic: The Show
slimmv

Replies: 13
Views: 14683

PostForum: Small Business Management Topics   Posted: Wed Oct 24, 2007 8:46 pm   Subject: The Show
Hi Louis,

What do you think of this idea? The shop will take Regina, the two boys and myself to a training experience at Disney World. What a novel idea, don't you think.

Tell Elaine, "No C ...
  Topic: The Show
slimmv

Replies: 13
Views: 14683

PostForum: Small Business Management Topics   Posted: Wed Oct 24, 2007 8:40 pm   Subject: The Show
Hi Bud,

Bud Wrote

I'm putting together a post on where do 'customer rating systems' come from. Just a simple illustration of how basic business practices get twisted, misconstrued and missapplie ...
  Topic: Working to Remove De-motivators, Part Two, Tangibles
slimmv

Replies: 4
Views: 7384

PostForum: Small Business Management Topics   Posted: Wed Oct 24, 2007 8:23 pm   Subject: Working to Remove De-motivators, Part Two, Tangibles
Hi Louis,

Louis Wrote

Later I will write about the three levels of performance, with regard to motivation.

This topic is very interesting. I will save my questions untill you have had a chanc ...
 
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