| Author |
Message |
 Topic: Where We Are? |
keith
Replies: 2
Views: 15464
|
 Forum: Small Business Management Topics Posted: Tue Dec 02, 2008 9:59 pm Subject: Where We Are? |
| There is no shame in making a mistake. There is no shame in stumbling as long as it's not over the same stone that you've tripped over ten times already. There is shame in a lie! The customer may neve ... |
| Topic: Can GM be Saved? |
keith
Replies: 4
Views: 17089
|
Forum: Small Business Management Topics Posted: Sat Nov 15, 2008 11:02 pm Subject: Can GM be Saved? |
| I also forgot to mention the GMC truck that I have in my shop that has been to the dealer several times for a coolant loss complaint with no answer ever found. Now that it's out of warranty, he's disc ... |
| Topic: Can GM be Saved? |
keith
Replies: 4
Views: 17089
|
Forum: Small Business Management Topics Posted: Sat Nov 15, 2008 10:53 pm Subject: Can GM be Saved? |
| One thing that stands out to me is the problems that customers have to deal with after the purchase. It's not uncommon for thousands of customers to face a problem with a vehicle that is the result of ... |
| Topic: My How To |
keith
Replies: 2
Views: 13326
|
Forum: Small Business Management Topics Posted: Sun Oct 26, 2008 10:22 am Subject: My How To |
Louis,
This was exactly what I've been asking for. I'm in the same position. I have an abundance of information but I don't know what to do with it. I know it'll be a slow process, but beginning ... |
| Topic: Loyalty, Motivation and Work Ethic |
keith
Replies: 11
Views: 30627
|
Forum: Small Business Management Topics Posted: Mon Oct 20, 2008 5:31 pm Subject: Loyalty, Motivation and Work Ethic |
Oh by the way,
I still want the instruction manual! haha! |
| Topic: Loyalty, Motivation and Work Ethic |
keith
Replies: 11
Views: 30627
|
Forum: Small Business Management Topics Posted: Mon Oct 20, 2008 5:27 pm Subject: Loyalty, Motivation and Work Ethic |
Thanks Dave,
My mind says "I'm glad I'm not the only one", because it's always reassuring to know you're not alone, but my heart says "I wish I were the only one", because I kn ... |
| Topic: Loyalty, Motivation and Work Ethic |
keith
Replies: 11
Views: 30627
|
Forum: Small Business Management Topics Posted: Wed Oct 15, 2008 9:09 pm Subject: Loyalty, Motivation and Work Ethic |
Louis,
I've read most every article on this website including posts and that is why I've asked this question. I understand what you are doing and I applaud the way you do business! what I don't un ... |
| Topic: Loyalty, Motivation and Work Ethic |
keith
Replies: 11
Views: 30627
|
Forum: Small Business Management Topics Posted: Tue Oct 14, 2008 9:45 pm Subject: Loyalty, Motivation and Work Ethic |
Thanks Louis,
I guess one question that I have ,(gotta start somewhere), is how do you quote without some type of labor guide? I currently bill on a flat rate because thats all I've ever been tau ... |
| Topic: Loyalty, Motivation and Work Ethic |
keith
Replies: 11
Views: 30627
|
Forum: Small Business Management Topics Posted: Mon Oct 13, 2008 6:47 pm Subject: Loyalty, Motivation and Work Ethic |
Louis,
What you are saying fascinates me and I want to know more. I want to learn as much as I can about transforming myself and my business. Where did you start? Give us some examples of thing ... |
| Topic: suggestions on intermittents? |
keith
Replies: 8
Views: 70141
|
Forum: Small Business Management Topics Posted: Thu Sep 25, 2008 4:41 pm Subject: suggestions on intermittents? |
Dave,
I appreciate your thoughts and they were put in such a way that even I can understand. Thanks for the help. |
| Topic: suggestions on intermittents? |
keith
Replies: 8
Views: 70141
|
Forum: Small Business Management Topics Posted: Wed Sep 24, 2008 7:18 pm Subject: suggestions on intermittents? |
Thanks Dave and Matt,
I'm asking from the manager side of the question. I always try to gather as much information as I can from the customer and I also use tools such as identifix and TSBs to help ... |
| Topic: suggestions on intermittents? |
keith
Replies: 8
Views: 70141
|
Forum: Small Business Management Topics Posted: Tue Sep 23, 2008 9:16 pm Subject: suggestions on intermittents? |
| Does anyone have any suggestions on how to deal with intermittents? Many times I have customers bring in their vehicles with complaints that are hard to duplicate. It's not a matter of equipment or tr ... |
| Topic: Ethical or Not? |
keith
Replies: 2
Views: 16749
|
Forum: Small Business Management Topics Posted: Tue Sep 16, 2008 9:09 pm Subject: Ethical or Not? |
| A few years ago I had a new customer bring in a 1991 park avenue requesting a new engine and transmission. The engine, he needed, the transmission, he wanted because of the mileage. A couple of weeks ... |
| Topic: The Things We Don't Say? |
keith
Replies: 10
Views: 29570
|
Forum: Small Business Management Topics Posted: Mon Sep 15, 2008 8:52 pm Subject: The Things We Don't Say? |
Hi Louis,
I guess I never really thought of loyalty that way. I know that the customer doesn't owe me anything, but I look at others through my own eyes. I've always been a loya ... |
| Topic: The Things We Don't Say? |
keith
Replies: 10
Views: 29570
|
Forum: Small Business Management Topics Posted: Sun Sep 14, 2008 7:49 pm Subject: THE THINGS WE DON'T SAY |
| I Understand the concept that you are trying to bring out, and it is a very good point, but sometimes it doesn't matter how good you are or how good the establishment looks, people form "opinions ... |
| Topic: As An Employer . . . |
keith
Replies: 4
Views: 21311
|
Forum: Small Business Management Topics Posted: Sun Sep 14, 2008 4:18 pm Subject: As an employer... |
Hello all,
first post, so hope you'll bear with my ignorance. I agree with Tom and Dwayne. In my estimation, enjoyment=happiness=enthusiasm. While there are no promises, it should equate to productiv ... |
| |
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