Out of the Crisis.Org

I had an experience the other day.

I was out to lunch and ordered a coffee drink. The waitress instead brought me a ‘coffee concoction’ with whipped cream –not what I had ordered. I told he ...

Interesting thoughts.

Maybe one thing to keep in mind is that the customer had already gone to at least one other shop besides yours. He could have visited several other shops before that one too, ...

You should care,
Because your standards are high.

The owner, whose standards are low, does not care about his staff. This lack of caring has sorry results, however, and over time the attitude of ...

I think people will FEEL valuable when they ARE valuable. They are valuable when they work in a business that gives them time, materials, training and leadership that allows them to be the best they c ...

Competition is fierce, if you focus on it.

At our shop, we have done barely any advertising for a few years now. Our customer base is almost entirely from word of mouth. Why do our customers choo ...

The way to let an employee know they are valued? Tell them they are!
I make it a point to tell the guys often that they are valuable to the company. I also try to thank them every day before they ...

This is true. There is an infinite value in a good employee.

On the flip side, there is also a danger in having an unhappy employee. This kind of employee is a hazard to himself, the company, and ...

Keep employees motivated!

A motivated employee is the only one worth having. I pay my employees at a decent wage, but the unexpected bonuses are what make the difference. I also reward them with ...

Our office always offers to reschedule cancelled appointments. If the customer doesn't want to reschedule but simply says that they will call back, then we make a follow-up phone call as a courtesy t ...

I always discourage people from "copying symptoms."

Copying symptoms is what I call it when people copy others results that they see, rather then looking at the causes of those results. ...

I agree with the fact that this nation's policies are in a sorry condition. However, I believe that policies aside, the real issue is with the individual. The symptoms in a person's life are simply ...