Out of the Crisis.Org

Aw c'mon Louis...there's no saving a bad plan. Anything that puts your priorities in front of your customers is bound to fail. You can buy anything, anywhere, the only reason people buy from us inst ...

Your advice please on holiday pay for a new employee. Young fellow started 12/3/07, worked 3 weeks before Christmas Eve. On Christmas day, carrying a snow blower for his father, it got away from him ...

Now THAT'S my kind of handbook, and the way I've always done things. My wife and daughter who both have considerably more formal education than I do seem to feel it's necessary to have guidelines wri ...

In the beginning, it was me, and it was good. Then there was me & Shaun, and he thought like me, and it was mostly good. Now there's me & Shaun, and Kevin. It's OK, but not really good. I n ...

I THINK he's saying that different market segments have different buying patterns. What we traditionally call "A" customers are the folks who want to keep their cars maintained on a regular ...

OK, go ahead and do Dave's, but document it here so the rest of us can learn also please. Thanks!

You said "a wise man learns from the mistakes of others" I'd amend that to --a wise man learns from the good ideas of others. Well thought out plan of attack, thanks!

OK, great idea. This young fellow is going to want to hit the ground running I'd imagine. How are you going to promote this? If you don't already have a fairly strong diesel presence, you need to g ...

Like everyone else, we work on both. Most of our diesel work though runs to the Powerstroke and Duramax light duty stuff. I'm not even interested in the HD stuff. As was mentioned, the old diesel gu ...

Wow, you always pick such deep sh*t. OK, I'll take a stab at it.
Theory holds I believe, that from the earliest of times man learned that on the whole, the survival of the pack improved his own chan ...

Mike, Dave, thank you. It's like you're sitting in a corner of my shop watching me. Very insightful posts, thanks!

Bingo !!! So simple, so true, and so easy to forget. Success is 90% attitude, and 10% aptitude.

I answered a question correctly once on a GM web based training course, and my reward was a copy of the WAYMISH book. Great. Never heard of it. WAYMISH (Why are you making it so hard (for me to spe ...

Yeah..that's what I wanted to say but couldn't, thanks Bud.

Knowing you Louis, it will be first class, but I know I have absolutely no talent in that respect, so I need acopywriter to do it for ...

Flame suit on...I think it S*cks. Newsletter is still nothing more than a vehicle to get your name embedded in peoples minds...your newsletter, your name. Me you and Matt's newsletter, maybe they get ...

Matt
I think we all have a tendency to see others strengths and not their weaknesses. The dealership definitely gets all the special tools that they may or may not need sent to them. At many dealer ...