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Applying W. Edwards Deming to Small Business Management
 
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  Topic: Different reasons for being wrong.
Tom Ham

Replies: 4
Views: 27548

PostForum: Small Business Management Topics   Posted: Sat Mar 21, 2009 11:27 am   Subject: Re: Different reasons for being wrong.
I know, I know, pretty negative statement. But, let's face it. As often as we'd like to focus on the positives and massage our egos with what we do correctly, we must spend time to analyze what we d ...
  Topic: Two Different Approaches or Theories For The Future
Tom Ham

Replies: 2
Views: 18613

PostForum: Small Business Management Topics   Posted: Sun Mar 08, 2009 11:25 am   Subject: Re: Two Different Approaches or Theories For The Future
Joe and Tim both owned similar small businesses in the same town. Business was down about 25% at both establishment as it was throughout the town. Both men heard the news that this was a recession a ...
  Topic: Why 2009 Will Be The Best Year Ever, For Some
Tom Ham

Replies: 7
Views: 26549

PostForum: Small Business Management Topics   Posted: Sun Feb 01, 2009 10:01 am   Subject: Why 2009 Will Be The Best Year Ever, For Some
What is your reliance on the new adminstration to make 2009 a better year?

In my opinion, the current description of the new administration is that they are "Pretty much clueless and along for ...
  Topic: Recession, Depression and Strong Medicine
Tom Ham

Replies: 14
Views: 38939

PostForum: Small Business Management Topics   Posted: Sat Dec 20, 2008 11:29 am   Subject: Recession, Depression and Strong Medicine
You seem to be saying a depression is inevitable. What do you mean by this?

Fred:

For me, it means that the numbers just don't work...no matter how you play with them. The wheels are coming off ...
  Topic: Thoughts on Prospering in The Coming Times
Tom Ham

Replies: 2
Views: 14923

PostForum: Small Business Management Topics   Posted: Sun Dec 14, 2008 6:20 pm   Subject: Thoughts on Prospering in The Coming Times
Louis:

Consider the following:

-Decreasing number of service bays as dealers and shops close

-Increased age of used cars due to collapsed car sales

-Accumulating number of repairs when bus ...
  Topic: Interesting link
Tom Ham

Replies: 2
Views: 9960

PostForum: Small Business Management Topics   Posted: Mon Dec 01, 2008 2:09 pm   Subject: Re: Interesting link
http://info.detnews.com/video/index.cfm?id=1189

Enjoy.

Yes, the UAW is part of the problem, but an equal or maybe larger issue is the regulation by state and federal government. EPA, OSHA, etc s ...
  Topic: Do You Have any Loyalty to the Big3?
Tom Ham

Replies: 2
Views: 15982

PostForum: Small Business Management Topics   Posted: Wed Nov 26, 2008 10:37 am   Subject: Do You Have any Loyalty to the Big3?
http://www.cnbc.com/id/27913801
  Topic: Did Competition Kill The Big Three
Tom Ham

Replies: 2
Views: 12302

PostForum: Small Business Management Topics   Posted: Sat Nov 22, 2008 12:21 pm   Subject: Did Competition Kill The Big Three
Well said, Louis. And very applicable to many repair shops today. Here in Michigan businesses have been in a lousy environment for many years now. Many have failed, but many others have prepared and a ...
  Topic: Over Selling and Under Selling
Tom Ham

Replies: 2
Views: 7255

PostForum: Small Business Management Topics   Posted: Sun Oct 26, 2008 12:42 pm   Subject: Re: Over Selling and Under Selling
The auto repair trade is thought of by many as disreputable. A bunch of crooks that are just trying to sell whatever they can. This reputation is largely undeserved, though there are certainly examp ...
  Topic: Changes For The Better
Tom Ham

Replies: 2
Views: 7804

PostForum: Small Business Management Topics   Posted: Sun Oct 19, 2008 10:00 am   Subject: Changes For The Better
Louis:

One of the primary points of view that I have come to employ is that of small and steady movement in the proper direction. Far too many folks want to get from point "A" to point &q ...
  Topic: Is It Time To Redefine Promotion?
Tom Ham

Replies: 2
Views: 7544

PostForum: Small Business Management Topics   Posted: Sat Oct 11, 2008 12:34 pm   Subject: Is It Time To Redefine Promotion?
One very large and successful shop that I know of has gone to a system where employee compensation and position is based for the most part on gross profit for each individual employee (within certain ...
  Topic: Need A Bit More Business?
Tom Ham

Replies: 1
Views: 7840

PostForum: Small Business Management Topics   Posted: Sat Oct 04, 2008 11:58 am   Subject: Re: Need A Bit More Business?
The recent storms in our area left a fair amount of things to be repaired. One expensive repair was my outdoor sign. Still standing, but somewhat the worse for wear. I decided while having it repai ...
  Topic: Learning Leadership From The Political System
Tom Ham

Replies: 4
Views: 15744

PostForum: Small Business Management Topics   Posted: Sun Sep 28, 2008 10:24 am   Subject: Learning Leadership From The Political System
Louis:

The only thing that trumps the lack of money in the economy is the massive lack of leadership. It seems to me that the media and current powers that be make sure that anyone attempting to le ...
  Topic: One Of The Greatest Business Secrets
Tom Ham

Replies: 2
Views: 9275

PostForum: Small Business Management Topics   Posted: Sat Sep 20, 2008 10:11 am   Subject: One Of The Greatest Business Secrets
Louis:

This one has amazed me for years. The issue for me has always been not whether we reply, but how fast we reply. Yet there seem to be countless companies who never reply at all!

How in th ...
  Topic: As An Employer . . .
Tom Ham

Replies: 4
Views: 12564

PostForum: Small Business Management Topics   Posted: Sun Sep 14, 2008 2:15 pm   Subject: Re: As An Employer . . .
Why should I care if my staff enjoy their jobs or not?

I'm sure we could write a book on that, but the primary thing that comes to my mind is that when people enjoy what they are doing they do a fa ...
  Topic: What Toyota and Disney Know And How Can We Use It
Tom Ham

Replies: 6
Views: 12354

PostForum: Small Business Management Topics   Posted: Sun Sep 07, 2008 11:48 am   Subject: Re: What Toyota and Disney Know And How Can We Use It
Hi Tom,

Louis:

I believe that the success of any business is primarily determined by the quality of the marketing and the customer experience with the people they deal with.

The product itse ...
  Topic: What Toyota and Disney Know And How Can We Use It
Tom Ham

Replies: 6
Views: 12354

PostForum: Small Business Management Topics   Posted: Sun Sep 07, 2008 10:48 am   Subject: Re: What Toyota and Disney Know And How Can We Use It
Louis:

I believe that the success of any business is primarily determined by the quality of the marketing and the customer experience with the people they deal with.

The product itself only has ...
  Topic: Sensitive Social Issues/Questions
Tom Ham

Replies: 9
Views: 15407

PostForum: Small Business Management Topics   Posted: Sat Aug 23, 2008 8:25 am   Subject: Re: Sensitive Social Issues/Questions
There was a time in the US when people were simply considered personally responsible for themselves. While I agree with this concept in general, it is just not applicable in more and more situations. ...
  Topic: Help! Ideas On An In-Shop Cafeteria
Tom Ham

Replies: 3
Views: 7616

PostForum: Small Business Management Topics   Posted: Sun Aug 17, 2008 9:04 am   Subject: Re: Help! Ideas On An In-Shop Cafeteria
I get to work fairly early, about 6:15 AM. This gives me time to review the schedule and prepare for my day. Unfortunately, I find it does not allow time for breakfast, something I think is importan ...
  Topic: Which Would You Hire?
Tom Ham

Replies: 3
Views: 8745

PostForum: Small Business Management Topics   Posted: Mon Aug 04, 2008 3:48 pm   Subject: Which Would You Hire?
Seems too obvious to me (your questions are usually trickier, Louis Smile )

I'll take #1
 
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