Out of the Crisis.Org

Hi Louis,

No-one likes to sign contracts. The supplier had made a great jesture right up to the point where a contract was needed. If the service and price is the best anywhere, why on earth would ...

Louis,

Forgive me for chasing this rabbit, but....

How do you communicate to a new employee how things are done at AGCO? I do not think that you just say to a new tech “put your tools in bay 6 ...

Time has to be allowed in scheduling and this time is padding and as such waste. It is non-value added, because it exist to cover other things that sometimes go wrong.

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Hi Louis,

I do not ...

Time has to be allowed in scheduling and this time is padding and as such waste. It is non-value added, because it exist to cover other things that sometimes go wrong.

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Hi Louis,

I do not ...

Our tendency is to assume that the problem is not the shops fault. I find it better to assume a neutral position until the vehicle comes back in and is looked at. How can we minimize the chances of 'E ...

Hi Dave,

How about the customer that rings the day after their vehicle left the workshop saying "since you worked on the car?".
Often you say to your self that we cannot be responsible f ...

Thanks for posting the chart, Louis.

Does anybody else have any other things that mess up the appointment system? Feel free to post them and I’ll up date the chart.

How can we fix some of th ...

If anyone is interested in Cert 1 & 2 levels I can also explain how these work?

Hi David,

I have for a long time been very interested in your system of technical education. I hope one day t ...

Thanks Bud, that was awesome.

Hi Everyone,

We have one son working with us and another has asked us to give him an opportunity to work in the shop while he is going to school.

We are overjoyed at the thought of maybe one or ...

Dan brought his ten year old Thunderbird in with a complaint of squeak in the front when turning. Upon test driving it was noticed the transmission would not shift from low gear and was slipping badl ...

Hi David,

Thanks for posting these Louis. It looks great.

Time for me to do up my garden as summer is only just begining on my side of the world.

Thank goodness Summer is almost done here. I ...

Thanks for posting these Louis. It looks great.

Time for me to do up my garden as summer is only just begining on my side of the world.

All sorts of things, mostly small, but things that may have an impression on potential clients. For instance:

Regarding your landscaping, have you taken any pictures of the garden make ove ...

Louis,

Can you elaborate a little more here on what sort of things you do to "Make it right".

8.) Acknowledge the problem, correct it, apologize to anyone affected, takes measures to ...

Louis, On the surface it appears this guy enjoys what he is doing and feels frustrated by all the negative talk his current boss brings to the job. He is simply looking to better his work experience. ...

Hi David,

I tend to be a compulsive organizer who hates to throw things out, drives my wife nuts Laughing

Louis, I had already guess this about you. Most likely a key reason for your success?

Louis,

Every successful workshop owner I have met so far has started very small with little cash. They have also moved to larger and more prominant locations over the years.

I am second generati ...

Bill, I will look into that book, it sounds interesting.

Louis, I have been using legal pad for many years also, but have always thrown each page out after use. I have lost count of the many times I have wished I could review my notes.

Putting the date ...