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Applying W. Edwards Deming to Small Business Management
 
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  Topic: Living in fear
Rob Nissen

Replies: 7
Views: 11665
 PostForum: Small Business Management Topics   Posted: Wed Sep 19, 2007 4:49 pm   Subject: Fight or flight/irrational fear?
I think that if you did not personally work on the customer's vehicle you might subconsciously see your shop's life flash before your eyes when that dreaded call comes in. It's a bad habit to assume g ...
 
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