Out of the Crisis.Org

Hi Matt,

I also believe that fear is a factor in resisting change. If the change is one to help prevent mistakes, certainly it would apply. I feel the cure for fear is at least two fold. First i ...

I know, I know, pretty negative statement. But, let's face it. As often as we'd like to focus on the positives and massage our egos with what we do correctly, we must spend time to analyze what we d ...

Louis:

To just comment on the marketing, I have found that most shops can increase their marketing effectiveness without increasing their budget (many can even decrease it) since such a large amoun ...

Marketing and management are often seen as different things. Both necessary, but somehow unrelated components of running a business. I feel this is very unfortunate and counter to what Dr. Deming trie ...

Joe and Tim both owned similar small businesses in the same town. Business was down about 25% at both establishment as it was throughout the town. Both men heard the news that this was a recession a ...

My Grandfather was a very wise man. He had home-spun common sense, a great work ethic and was able to easily resolve problems that seemed to baffle others. He raised eleven children during the great ...

Owning a small business was far from what I had expected. Long hours, hard work and worst of all, a seemingly endless stream of fires to put out. I tried every management fad there was, read endless ...

I feel it would work because people like to affiliate themselves with success and an pleasant work environment portrays success. I don't know that people in general look at working conditions and say ...

It is natural to seek the lowest cost when we make business purchases. Not many people will knowing pay more for a product, without added benefit. Clearly, many factors might add value. Things such ...

That could well be, he has always had a good bit of turnover. I haven't talked with him lately, I don't know if things are better now. What do you think is the best way to change from incentives to ...

Further, it must be followed and management should agree to be held accountable when it is not.

Accountable to who?

Hi Fred,

My feeling is that management must be accountable to all of the s ...

Hi Fred,

I have always paid my mechanics hourly because I think they produce better work. I have a friend that owns a shop and always paid flat rate. He changed to hourly and said his mechanics ...

Hi Matt,

A shop I worked in the past tried a commission type of pay "scheme" in the attempt to motivate a young employee who just didn't "turn the hours". The new pay "sys ...

A very common complaint among business managers is the lack of enthusiasm employees tend to have for their jobs. Ironically a common complaint among workers is pay that is not commensurate with the w ...

The power to make quick changes brings a huge responsibility. It is essential changes are made with the actual purpose of the business in sight. I believe this is Dr. Deming’s reason for [url=http ...

What is your reliance on the new adminstration to make 2009 a better year?

Hi Eric,

My administration has not change since 1974 and I have 100% faith in it. Laughing

As far as politicians, I ha ...

Louis, I have put into practice the 14 points thanks to YOU and this network. Yesterdays shop meeting was about new faces finding us.

I want to learn how to convey to a new face at the counter h ...

In the 1980's Dr. Deming predicted the collapse of huge industries we see today. How was this possible, so far in advance and why didn’t others seem to see it coming? I feel the answer to both que ...

Most people regard the amount they make per hour as a measure of how well they are doing. For instance a man that earns $30.00 per hour for 40 hours might consider his circumstances better than a man ...

After you were nice enough to give me a tour of your shop and I met and spoke with your staff, I am beginning to understand. I always felt I had management pretty well figured out I understand there ...