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Applying W. Edwards Deming to Small Business Management
 
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  Topic: Different reasons for being wrong.
Louis Altazan

Replies: 4
Views: 29798

PostForum: Small Business Management Topics   Posted: Tue Mar 24, 2009 9:00 am   Subject: Different reasons for being wrong.
Hi Matt,

I also believe that fear is a factor in resisting change. If the change is one to help prevent mistakes, certainly it would apply. I feel the cure for fear is at least two fold. First i ...
  Topic: Different reasons for being wrong.
Louis Altazan

Replies: 4
Views: 29798

PostForum: Small Business Management Topics   Posted: Sun Mar 22, 2009 2:10 pm   Subject: Re: Different reasons for being wrong.
I know, I know, pretty negative statement. But, let's face it. As often as we'd like to focus on the positives and massage our egos with what we do correctly, we must spend time to analyze what we d ...
  Topic: Two Different Approaches or Theories For The Future
Louis Altazan

Replies: 2
Views: 20146

PostForum: Small Business Management Topics   Posted: Sun Mar 08, 2009 8:50 pm   Subject: Re: Two Different Approaches or Theories For The Future
Louis:

To just comment on the marketing, I have found that most shops can increase their marketing effectiveness without increasing their budget (many can even decrease it) since such a large amoun ...
  Topic: Marketing and Management, The Fourteen Points
Louis Altazan

Replies: 0
Views: 18068

PostForum: Small Business Management Topics   Posted: Sun Mar 08, 2009 10:49 am   Subject: Marketing and Management, The Fourteen Points
Marketing and management are often seen as different things. Both necessary, but somehow unrelated components of running a business. I feel this is very unfortunate and counter to what Dr. Deming trie ...
  Topic: Two Different Approaches or Theories For The Future
Louis Altazan

Replies: 2
Views: 20146

PostForum: Small Business Management Topics   Posted: Wed Mar 04, 2009 11:13 am   Subject: Two Different Approaches or Theories For The Future
Joe and Tim both owned similar small businesses in the same town. Business was down about 25% at both establishment as it was throughout the town. Both men heard the news that this was a recession a ...
  Topic: When The Tide Goes Out . . .
Louis Altazan

Replies: 0
Views: 16075

PostForum: Small Business Management Topics   Posted: Mon Mar 02, 2009 7:46 pm   Subject: When The Tide Goes Out . . .
My Grandfather was a very wise man. He had home-spun common sense, a great work ethic and was able to easily resolve problems that seemed to baffle others. He raised eleven children during the great ...
  Topic: When I Met Dr. Deming
Louis Altazan

Replies: 0
Views: 15018

PostForum: Small Business Management Topics   Posted: Fri Feb 27, 2009 6:20 pm   Subject: When I Met Dr. Deming
Owning a small business was far from what I had expected. Long hours, hard work and worst of all, a seemingly endless stream of fires to put out. I tried every management fad there was, read endless ...
  Topic: Ethics, Morals and Lowest Price
Louis Altazan

Replies: 2
Views: 18656

PostForum: Small Business Management Topics   Posted: Tue Feb 24, 2009 8:22 pm   Subject: Ethics, Morals and Lowest Price
I feel it would work because people like to affiliate themselves with success and an pleasant work environment portrays success. I don't know that people in general look at working conditions and say ...
  Topic: Ethics, Morals and Lowest Price
Louis Altazan

Replies: 2
Views: 18656

PostForum: Small Business Management Topics   Posted: Mon Feb 16, 2009 9:15 pm   Subject: Ethics, Morals and Lowest Price
It is natural to seek the lowest cost when we make business purchases. Not many people will knowing pay more for a product, without added benefit. Clearly, many factors might add value. Things such ...
  Topic: Effective Pay Plans?
Louis Altazan

Replies: 6
Views: 27651

PostForum: Small Business Management Topics   Posted: Fri Feb 13, 2009 7:07 pm   Subject: Effective Pay Plans?
That could well be, he has always had a good bit of turnover. I haven't talked with him lately, I don't know if things are better now. What do you think is the best way to change from incentives to ...
  Topic: The Instruction Manual
Louis Altazan

Replies: 2
Views: 17944

PostForum: Small Business Management Topics   Posted: Fri Feb 13, 2009 2:10 pm   Subject: The Instruction Manual
Further, it must be followed and management should agree to be held accountable when it is not.

Accountable to who?

Hi Fred,

My feeling is that management must be accountable to all of the s ...
  Topic: Effective Pay Plans?
Louis Altazan

Replies: 6
Views: 27651

PostForum: Small Business Management Topics   Posted: Wed Feb 11, 2009 7:58 pm   Subject: Effective Pay Plans?
Hi Fred,

I have always paid my mechanics hourly because I think they produce better work. I have a friend that owns a shop and always paid flat rate. He changed to hourly and said his mechanics ...
  Topic: Effective Pay Plans?
Louis Altazan

Replies: 6
Views: 27651

PostForum: Small Business Management Topics   Posted: Mon Feb 09, 2009 7:55 pm   Subject: Effective Pay Plans?
Hi Matt,

A shop I worked in the past tried a commission type of pay "scheme" in the attempt to motivate a young employee who just didn't "turn the hours". The new pay "sys ...
  Topic: Effective Pay Plans?
Louis Altazan

Replies: 6
Views: 27651

PostForum: Small Business Management Topics   Posted: Sun Feb 08, 2009 2:38 pm   Subject: Effective Pay Plans?
A very common complaint among business managers is the lack of enthusiasm employees tend to have for their jobs. Ironically a common complaint among workers is pay that is not commensurate with the w ...
  Topic: The Instruction Manual
Louis Altazan

Replies: 2
Views: 17944

PostForum: Small Business Management Topics   Posted: Sat Feb 07, 2009 8:54 am   Subject: The Instruction Manual
The power to make quick changes brings a huge responsibility. It is essential changes are made with the actual purpose of the business in sight. I believe this is Dr. Deming’s reason for [url=http ...
  Topic: Why 2009 Will Be The Best Year Ever, For Some
Louis Altazan

Replies: 7
Views: 29195

PostForum: Small Business Management Topics   Posted: Mon Feb 02, 2009 7:36 am   Subject: Why 2009 Will Be The Best Year Ever, For Some
What is your reliance on the new adminstration to make 2009 a better year?

Hi Eric,

My administration has not change since 1974 and I have 100% faith in it. Laughing As far as politicians, I ha ...
  Topic: Why 2009 Will Be The Best Year Ever, For Some
Louis Altazan

Replies: 7
Views: 29195

PostForum: Small Business Management Topics   Posted: Fri Jan 30, 2009 3:01 pm   Subject: Re: Selling quality to new faces coming in the door
Louis, I have put into practice the 14 points thanks to YOU and this network. Yesterdays shop meeting was about new faces finding us.

I want to learn how to convey to a new face at the counter h ...
  Topic: Answers
Louis Altazan

Replies: 0
Views: 14712

PostForum: Small Business Management Topics   Posted: Tue Jan 27, 2009 1:25 am   Subject: Answers
In the 1980's Dr. Deming predicted the collapse of huge industries we see today. How was this possible, so far in advance and why didn’t others seem to see it coming? I feel the answer to both que ...
  Topic: Time and Money
Louis Altazan

Replies: 0
Views: 14433

PostForum: Small Business Management Topics   Posted: Fri Jan 23, 2009 3:37 pm   Subject: Time and Money
Most people regard the amount they make per hour as a measure of how well they are doing. For instance a man that earns $30.00 per hour for 40 hours might consider his circumstances better than a man ...
  Topic: Why 2009 Will Be The Best Year Ever, For Some
Louis Altazan

Replies: 7
Views: 29195

PostForum: Small Business Management Topics   Posted: Wed Jan 21, 2009 1:50 pm   Subject: Why 2009 Will Be The Best Year Ever, For Some
After you were nice enough to give me a tour of your shop and I met and spoke with your staff, I am beginning to understand. I always felt I had management pretty well figured out I understand there ...
 
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