Out of the Crisis.Org

Hi Matt,

I would really really like to participate in this thread as I think it has a lot of potetntial to discuss this show and how it relates. Unfortunately I hardly ever watch tv. I've seen pa ...

You mentioned Doctors offices. I must have never been in a good one, because the only things I learned from them is how not to do business. They may be very efficient from the Dr’s stand poi ...

Hi Louis,

Thanks for the analogy. I think this is at least a part of explaining what I mean by a business is "holistic"? I believe this is because Tim paid a great deal of attention to ...

Jeff S replied to a post,

Hi Dave, I believe there is a lot to be learned by observing other businesses. I picked that example because I had first hand experience with it and I could bring up A L ...

Hi Louis,

Couldn't a person look at insurance much the same way you see the warranty on a new car? When you buy the car you purchased repairs in advance. I think the same is true with insurance. ...

So, you are suggesting something clever, right? That is very difficult to make effective, as when trying to use humor. The greatest chance is that cleverness will backfire and be a dud.

I can't ...

Hi Bud,

I apologize, I haven't had a chance to read this post in it's entirety and haven't seen 'part 1' at all yet, but I'll look asap.

In the mean time, all though it appears to go against you ...

Well one way I believe would be through consistancy over time. Unfortuanately that's no "quick fix" but if a customer is regular enough to notice that everytime they recieve "adequate& ...

That might be the aim of a great many businesses, yet some market small areas other much larger areas. I believe, and the point of my post is, an automotive shop may enjoy a much larger service rad ...

Hi Louis,

I'm glad I asked, I really liked your answer and I believe I understand what your point.

The point(s) you've addressed for me seem a bit off the topic of "people skills" but ...

I will go way out of my way to frequent the businesses I know that have well trained staff. I find it a delight to walk into a business, where everyone is pleasant and willing to help. Price and l ...

I think a McDonald's franchise is different, as most people eat three meals a day, whether they are five or 85 years old. A three mile radius represents more market than they might ever serve. S ...

I will go way out of my way to frequent the businesses I know that have well trained staff. I find it a delight to walk into a business, where everyone is pleasant and willing to help. Price and l ...

Hi Louis,

I think assuming an urban or suburban area a 1-3 mile radius is probably a fair enough assesment. Chain resturnants like McDonalds can be a decent example I think. For example in a subu ...

Business and life are holistic. It's not one thing you do that achieves the results you get. It's everything. IMHO.

People also have a problem with the word "assume" or "assumption ...

If most shops in a given area are slow, clients are saying, “I no longer want what you have to offer.” I think, lowering prices, is avoiding the warning and will not help for long.

Hi ...

I would have to say there are two main things Ted could be battling. Maybe both, maybe just one. What comes to my mind as the main problem is either Fear, Pride or both.

I would guess Ted is eith ...

Hi Louis,

I'm not advacating shop C's tatic of offer free diagnosis as a good one, mostly because it's a dangerous path to even start going down.....But, I think shop C did play to their strength. ...

Not that I recall, do tell....Was he a wise rooster? Or, did he fall into a deep drepression finding out the world did not revolve around him after all? Surprised

That sounds like a wise rooster. He had a belief he held as true all his life. This belief was also very important to him, he knew his place in the world and after only one occurance to the contrary ...