Out of the Crisis.Org

I dont mean to derail the thread ,but I feel shops and suppliers need to work together so both can be efficient.We expect customer loyalty and so do our suppliers.I have seen shops that phone multiple ...

Im not sure if I have posted this before but in ontario we have a law called bill 22 which is suppose to protect consumers of the auto repair industry.It includes written estimates must be provided an ...

Hi Louis

Your exactly right.Our local paper we only advertise general service items and detailing.This customer base makes note of our special services when they are in for routine service. Then ...

I agree with Dave,the population is a huge factor in the 1.5 radius.We can wrap up the locals for everyday service but it takes the specialty service to bring in customers 5 plus miles away.Usually th ...

From your post it sounds like you are in the same situation Im in except Im building in a rapidly growing small town that is lacking a good repair shop. With my shop about half way finished I have a c ...

Its amazing how the word free attractes people like moths to a light bulb and honestly think they are getting something for nothing.Free TV,Free upgrades even free car repairs under warranty right? :w ...

Bud sorry I missed your reply.We started building our new shop and my internet time is suffering because of it.

I just tried to write an ad that didnt use "we"or "I" in it,be o ...

Bud

Just for fun,would you give us an example of the flip side of what this ad should read like if you were the grocery store owner looking to bring in customers? Thanks

Hi Bud

My in-laws own a grocery store but I will take a stab at your post anyway.

Its fine that the store can make all those claims but Im looking for customer service.If I ask an employee where ...

Both gas and diesel

First because I dont like to send a customer to another repair shop for anything.
Second our area is mainly farming and fleet with diesel trucks so if you want their personal c ...

Hi Mike First I want to say its great you are encouraging your boys into the trade.I hate to see old techs telling the young ones there is no money or thanks in it and to find a better career.I ca ...

Your right matt its really widespread! I have seen it from the top brass at dealers right down through to the managers and the techs.Sort of a snowball effect, "if they can do it why cant I" ...

In my opinion familiar is more of a fallback or excuse not to take a chance.Like a store owner refering to his business "if its not broken dont fix it" or "dont mess with a good thing&q ...

I see this every day and wonder how management sees this as doing good business.The so called "good" customers are the ones that dont question price or shop around so they get some perks tos ...

Hey Louis, every group can use a good ring leader and your doing a great job! There are many different ways to look at things and Im surprised at how many points I miss until I read the articles or ...

Good point Tom! It seems we can buy plenty of cheap knock off parts and only minimal OE or quality aftermarket parts.The cheap stuff is always in stock and usually the parts are poor quality,poor fit ...

Thanks Louis The articles are great and I have most of the reading list on the way. Thanks again![/quote]

Louis Please tell me you have a sequel or part 2 up your sleeve.Rocky and Jaws didnt stop at 1!You have a talent for writing,know and understand the philosophy like the back of your hand.Take it ano ...

One point to remember is the 5 manufacturers are actually assemblers.They dont make tie rod ends,they install them from maybe TRW or Moog.When I was at a Ford training center the instructor informed u ...

After reading point thirteen by louis it is staggering to me how so many shops fail to execute most or even all of the points.Mainly refering to the handful of shops I have worked for as a tech the la ...