Out of the Crisis.Org

Further, it must be followed and management should agree to be held accountable when it is not.

Accountable to who?

That could well be, he has always had a good bit of turnover. I haven't talked with him lately, I don't know if things are better now. What do you think is the best way to change from incentives to ...

I have always paid my mechanics hourly because I think they produce better work. I have a friend that owns a shop and always paid flat rate. He changed to hourly and said his mechanics slowed down c ...

After you were nice enough to give me a tour of your shop and I met and spoke with your staff, I am beginning to understand. I always felt I had management pretty well figured out I understand there ...

What is your email address?

I don't see why people would work hard if they don't make any more for doing it. Why do you think incentives are wrong?

You seem to think just reading about Deming will solve all our problems. If I drive over one weekend can you put your money where your mouth is?

I haven't had that problem lately. When I did, what helped me was scheduling my work. I take as much as I can do and the rest will just have to wait. I don't have enough real estate to store a lot ...

With regard to incentives my plan is to not use them at all. I have found them to be far less effective than what I see as a far more enlightened approach to managing my staff.

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I notice you don't give any specifics, so let me ask

What is your plan for your mechanic's incentives

What is your plan to institute programs to get customers into your bays

What is your car ...

So do you intend to just close your business?

You seem to be saying a depression is inevitable. What do you mean by this?