Out of the Crisis.Org

What is your reliance on the new adminstration to make 2009 a better year?

* (This may be another very involved topic. I believe wages have been associated with success for so long in our culture, that an inversion may now exist in the psyche of our workers. Workers paid l ...

Do you consider Joe wrong if his intentions were good.

I aint sure but how about this. The place I used to work at did a lot of brake work. One week two cars came back because the master cylinder went out after we did brake work. One was done six month ...

Hi Tom,

What I see constantly is a massive effort to increase sales while profits are ignored. Very few shop owners seem to grasp that "sales don't matter" if the profits stink.

That c ...

Compensation too needs to be based on quality of contribution more so than job description, in my opinion.

Okay that makes sense to me. What do you mean by the statement above. On my present job ...

The shop I work for is slow and we have not been real busy in several months. I showed this article to the owner but he said radio advertising was too expensive. Everyday by about one all of our tec ...

“A society that does not revere it’s plumbers as well as it’s philosophers will have poor philosophy and bad plumbing.”

What does this mean?

That ad looks a lot like the ones I see around here

Louis, from your post I take it you do not like surveys. Could you explain why?

I thought I would post a progress report. Its been about 3 weeks and everything is going very smoothly with this guy. He has been very cooperative and does what ever I ask him to do. his production ...

Here's an update on the situation. Last Tuesday I met with the tech and asked him point blank what the problem was. At first he denied everything and then just said whatever. I gave him the week to ...

I’m a long time reader but haven’t seen this topic covered. A few months ago I was hired to run a large service department. I have been trying to use many of the things I have learned on this we ...

I changed jobs recently and the new shop likes using Dorman replacement parts. The last place I worked used mostly OE. As I remember from years ago Dorman was pretty decent, but I've had nothing but ...

What is the difference in a client and a customer? I notice you always use the word client.

Training also applies to management. I believe, management must understand the services that are being produced and how they may be improved. Again, not "how to," rather theory. If I kno ...

Louis

This post comes at a good time for me. I am at a point where I feel I have to make some decisions.

Thanks

There are points in time that really standout. A time when things could have gone either way. Times like getting a big break, a really tough time, maybe a big decision. Looking back in your career, ...

Hi Louis,

This is a great concept, but who has the time? It seems we don't have time because of all the confussion and we have all this confusion, because we haven't taken the time to prevent it. ...

Now Louis, that's a real Mickey Mouse approach! Laughing

Seriously, I never considered auto repair fun or not fun. Just one of those things people needed. I does make sense.

If I had to get my car ...